Accident towing in Dallas.

If anyone is hurt, that call is 911, not a tow truck. Once people are out of the traffic lanes and the scene is as safe as you can make it, the tow is the next practical problem. On a Dallas freeway — I-35E through Oak Cliff, I-30, the I-20 southern loop, US 67, or I-45 — say the highway, the direction you were traveling, and the last exit or mile marker. A street name is enough in a neighborhood and close to useless on a freeway that runs for miles in both directions. If the car is still in a live lane, say that first.

A car you asked us to tow goes where you tell us: your body shop, the dealership, your driveway, or a shop a family member names while you are still on the scene. Have an address if you have one. If you have not picked a shop yet, say so on the call rather than deciding it while the driver is hooked up and traffic is stacking behind you. A private tow you requested is a different job from a non-consent tow off private property. The city regulates those, and we are not going to pretend a page can settle a fee dispute. Ask for the price of your tow on the call, with the vehicle and the destination in front of you.

Crash damage changes the truck. A car that still rolls and steers can often leave on a wheel-lift. A car with a locked wheel, a collapsed suspension, or fluid under it usually wants a flatbed, and sometimes a winch before it can be loaded. All-wheel drive is the other reason to ask for a flatbed: rolling a vehicle like that on two wheels can hurt the drivetrain. Tell dispatch the make and model, which corner is damaged, and whether the wheels still turn. A photo of the car from a few steps back answers more than a long description, if you can take one without standing in a lane.

The address is 1241 Willow Glen Dr in south Dallas, 75232. A crash on I-35E south, I-20, US 67, or in Oak Cliff is a shorter run from that base than a crash on the Dallas North Tollway or in Plano. That is worth saying plainly, because a page that implies a truck around the corner in every suburb is how people end up waiting longer than they expected. If timing is what you are deciding on, ask on the call. Dispatch can tell you whether we are the right truck or whether someone closer should take it. The line is the same 24-hour number either way.