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Where the vehicle is, what it is doing, and whether it is somewhere safe. Those three answers decide which truck gets sent and how quickly, so it is worth having them ready before you dial.

What the vehicle is, exactly where it is, what it is doing, and where it needs to go. Those four decide which truck is sent and how quickly. If the vehicle is somewhere unsafe — a live carriageway, a blind bend — lead with that, because it changes the priority of the call rather than just its details.

Where you are, what you are driving, what is wrong, and where it is going. On a highway, exit numbers and mile markers beat street names, and a shared location pin beats both. For the vehicle, make and model is usually enough, but say if it is all-wheel drive, lowered, or larger than a pickup, because that changes which truck is sent. For the fault, say whether it rolls and whether it shifts out of park. For the destination, have an address if you have one — and if you have not decided yet, say that too rather than working it out while the driver waits.